About the Role
We are looking for a dynamic and organized bilingual (English and Spanish) individual to join our team as a Customer Experience Specialist- Front Desk (Spanish) at our Newark, New Jersey location. In this key role, you'll be the first point of contact for students, parents, and visitors, playing a crucial part in delivering outstanding customer service in both English and Spanish. Your responsibilities will include creating a hospitable and supportive environment for our diverse clientele, ensuring everyone feels welcome in our dance studio.
Responsibilities:
Customer Service
Greet students and parents warmly, offering excellent customer service that reflects the studio's values and ethos.
Serve as the primary point of contact for students, parents, and visitors, both in person and through various communication channels.
Taking potential dancers and their families on a tour of the facility and assisting with registration.
Cultivate positive relationships with students and parents, ensuring their needs are met.
Foster a welcoming and inclusive environment for all members of the community.
Registration and Enrollment:Â
Assist in student registration, class enrollment, and fee collection, ensuring accurate records are maintained in the studio's system.
Communication:Â
Answer phone calls, respond to emails, and address inquiries related to class schedules, tuition, studio policies, and other relevant information.
Schedule Management:Â
Maintain class schedules, coordinate trial classes, rehearsals, and studio rentals, promptly communicating any changes to the relevant parties.
Financial Transactions:
Handle cash and credit card transactions accurately, ensuring proper documentation and adherence to financial procedures.
Studio Presentation:
Keep the front desk area clean and organized, and ensure that promotional materials and studio information are readily available.
Attendance Tracking:Â
Record student attendance for classes, workshops, and events accurately, collaborating with instructors to monitor participation.
Support for Instructors:
Assist instructors as needed, including setting up music, managing student check-ins, and preparing class materials.
Safety and Security:
Monitor the entrance area to maintain a secure environment and follow established safety protocols. Only Allowing dancers past the back area unless assisting a student or instructed by an InSpira Employee. Parents should NOT be allowed in dance studios unless specfically instructed by InSpira Faculty Member or CEO.
Making sure street shoes are not used on the dance floors.
Issue Resolution:Â
Provide exceptional customer service by addressing inquiries, resolving concerns, and offering guidance on classes, schedules, and events.
Promotions and Marketing:Â
Assist in promotional events, marketing initiatives, and social media updates to enhance the studio's visibility in the local community.
Administrative Tasks:
Assist with filing, data entry, and record keeping, contributing to the maintenance of studio records and reports.
Qualifications:
Fluency in both English and Spanish to effectively communicate with our diverse community.
High school diploma or equivalent.
Strong interpersonal and communication skills.
Attention to detail and excellent organizational abilities.
Proficiency in basic office software (email, word processing, spreadsheets).
Prior experience in customer service or front desk roles preferred.
Passion for dance, performing arts, or related fields is advantageous.
Flexibility to work evenings and weekends, aligning with the studio's schedule.
Physical Requirements:
Ability to stand or sit for extended periods.
Comfortable interacting with individuals of diverse backgrounds and ages.
Capable of light lifting and moving studio equipment as required.
About the Company
Established in May 2002, InSpira Performing Arts & Cultural Center emerged as the visionary endeavor of CEO/Co-Founder Ms. Kristine Smith. Inspired by a profound commitment to enriching lives, especially among children and within the community, InSpira's essence is embodied in its very DNA through its CORE Values.
At InSpira, we believe in the transformative power of Dance Education. It is the heart of our purpose and the foundation upon which we build dreams. Guided by our unwavering dedication, we have curated an extraordinary team of world-class faculty members. These exceptional individuals stand as pillars of inspiration, consistently exceeding expectations to ensure that every engagement with InSpira is an experience to be cherished.
Our journey is one of nurturing, empowerment, and artistry. Dance is more than movement; it is a language that resonates with the soul, creating connections that transcend the boundaries of time and space. Within our walls, we cultivate an environment that fosters growth, creativity, and the forging of meaningful relationships.
Join us in our continued pursuit of excellence as we make an indelible impact on the world through the realm of art, education, and cultural enrichment. Your presence could play a vital role in shaping the future that InSpira envisions.
Online Application Process for Customer Experience Specialist - Front Desk (Spanish Speaker) at InSpira
Thank you for your interest in the Customer Experience Specialist - Front Desk (Spanish Speaker) position at InSpira. Please follow these steps to submit your application:
Step 1: Application Form
Complete the Application Form:Â Begin by clicking the apply button. Fill out all required fields in the form to provide your basic information and qualifications.
Step 2: Resume/CV
Upload Your Resume/CV:Â Attach your resume or CV after completing the application form. Ensure it details your relevant administrative experience, customer service skills, and proficiency in Spanish.
Step 3: Cover Letter
Prepare Your Cover Letter:Â Write a cover letter addressing the following points:
Why InSpira:Â Explain your interest in joining InSpira and how your skills and experience align with our mission and values.
Administrative Experience:Â Discuss specific instances of your administrative work, highlighting your organizational and communication skills.
Spanish Language Proficiency:Â Describe your fluency in Spanish and provide examples of how you've used the language effectively in professional settings, particularly in roles involving customer interaction.
Note:Â The cover letter is an essential element of your application, providing insight into your suitability for the Customer Experience Specialist role. Ensure that your application demonstrates your capability to fulfill the responsibilities and qualifications of the position, including your bilingual skills.