About the Role
We are excited to extend a warm invitation to an enthusiastic and organized individual to join our team as a Customer Experience Specialist at our Black Owned Dance Studio located in Newark, New Jersey. At our studio, we value diversity, inclusivity, and excellence in dance education. As the first point of contact for students, parents, and visitors, your role will be pivotal in providing exceptional customer service while fostering a welcoming and inclusive environment. Fluency in both English and Spanish is essential to effectively communicate with our diverse community. As a Customer Experience Specialist at our Black Owned Dance Studio, you will play a crucial role in creating a positive and memorable experience for all who interact with our studio. Your dedication to exceptional service, effective communication, and community engagement will contribute to the overall success and growth of our studio.
Serve as the primary point of contact for students, parents, and visitors, both in person and through various communication channels.
Provide exceptional customer service by addressing inquiries, resolving concerns, and offering guidance on classes, schedules, and events.
Assist with class registration, enrollment, and payment processes.
Cultivate positive relationships with students and parents, ensuring their needs are met.
Collaborate with instructors and staff to ensure seamless studio operations.
Maintain a welcoming and organized front desk area.
Manage incoming calls, emails, and messages in a timely and professional manner.
Foster a welcoming and inclusive environment for all members of the community.
Taking potential dancers and their families on a tour of the facility and assisting with registration.
Fluency in both English and Spanish to effectively communicate with our diverse community.
Strong interpersonal skills and a passion for providing outstanding customer service.
Exceptional organizational skills with attention to detail.
Ability to multitask and manage various responsibilities simultaneously.
Proficiency in using computer systems and office software.
High school diploma or equivalent.
Strong interpersonal and communication skills.
Attention to detail and excellent organizational abilities.
Proficiency in basic office software (email, word processing, spreadsheets).
Prior experience in customer service or front desk roles preferred.
Passion for dance, performing arts, or related fields is advantageous.
Flexibility to work evenings and weekends, aligning with the studio's schedule.
Knowledge of dance studio operations is a plus.
Commitment to maintaining a positive and inclusive atmosphere.
Ability to stand or sit for extended periods.
Comfortable interacting with individuals of diverse backgrounds and ages.
Capable of light lifting and moving studio equipment as required.
About the Company
Established in May 2002, InSpira Performing Arts & Cultural Center emerged as the visionary endeavor of CEO/Co-Founder Ms. Kristine Smith. Inspired by a profound commitment to enriching lives, especially among children and within the community, InSpira's essence is embodied in its very DNA through its CORE Values.
At InSpira, we believe in the transformative power of Dance Education. It is the heart of our purpose and the foundation upon which we build dreams. Guided by our unwavering dedication, we have curated an extraordinary team of world-class faculty members. These exceptional individuals stand as pillars of inspiration, consistently exceeding expectations to ensure that every engagement with InSpira is an experience to be cherished.
Our journey is one of nurturing, empowerment, and artistry. Dance is more than movement; it is a language that resonates with the soul, creating connections that transcend the boundaries of time and space. Within our walls, we cultivate an environment that fosters growth, creativity, and the forging of meaningful relationships.
Join us in our continued pursuit of excellence as we make an indelible impact on the world through the realm of art, education, and cultural enrichment. Your presence could play a vital role in shaping the future that InSpira envisions.
Please submit the following documents as part of your application:
Resume/CV: Detail your relevant experience, skills, and qualifications.
Cover Letter: Explain your interest in the Customer Experience Specialist role and how your skills align with the position.
Application Form: Proceed to the apply button to upload the necessary documents and to complete the requried application to offically apply for this job